Policies

Your satisfaction with our custom artwork is important to us.


Return Policy

 

  • If items arrive with missing pieces or broken, we will repair or replace it for free.

  • Return shipping will be paid if the damage is reported within 7 days of receipt.

  • Please allow us 7 days to process your return and provide lead time on the repair.

 

Order Cancellation

 

  • Once work starts on your unique piece, we are unable to cancel your order.

  • If you have questions about your order, please contact us via email at info@flatlandercreations.com.

 

Claims

 

We will notify you when your item ships.  You must notify us within 12 days of the date of your shipment if you do not receive it.